Welcome to use [PlugOS] APP! [PINGBO TECHNOLOGY LIMITED] (hereinafter referred to as “we” or “the Company”) is well aware of the importance of privacy protection to you. We guarantee that during your use of [PlugOS] APP: we will not collect personal information, we will not push advertisements, and we will ensure the security of your data and privacy. In order to protect your personal information and privacy rights during your use of [PlugOS]APP (hereinafter referred to as “using [PlugOS]APP” or “the Service”), we hereby formulate [PlugOS]APP Privacy Policy (hereinafter referred to as “this Privacy Policy”) to explain to you when you use the service, How we collect, use, share, store and protect the personal information you provide during your use of this APP, as well as the ways we provide for you to access, change, control and protect such personal information.
Please read and fully understand all the contents of this Privacy Policy before using this APP. By using this APP, you indicate that you have read, understood and agreed to accept this Policy. By agreeing to the Privacy Policy, you are aware of the functions provided by the application and the necessary personal information required for the operation of these functions, and grant corresponding authorization for collection and use, but do not imply that you have separately agreed to enable additional functions, process of non-essential personal information, and processing of sensitive personal information. We will seek your consent separately based on your actual usage.
When you use the services we provide, we will process and protect your personal information in accordance with the provisions of this Privacy Policy. This Privacy Policy applies to [PlugOS] APP services, including your interaction with [PlugOS] APP and/or your use of [PlugOS] APP, as well as other activities related to this service.
We will collect and use personal information that you voluntarily provide or generate as a result of your use of the Services for the purposes described in this Privacy Policy.
Account registration and login information: To ensure user information security, this APP does not provide a user registration function, and users do not need to register using a mobile phone number or email address. The APP supports offline use (in this state, some functions of the devices managed by the APP may not be available).
Device Information: To ensure the normal operation of the APP, we will only collect your device information, including but not limited to device model, operating system version, device identifiers (such as IMEI, MAC address), screen resolution, language Settings, etc. when the user actively submits abnormal feedback. This information helps us understand the device environment in which you use the APP, solve the problems you encounter, and provide you with a more appropriate service experience.
Location information: When you use the functions in this APP that require location information (you enable GPS signal synchronization in the hardware devices managed by the APP), we will obtain your location information through technologies such as GPS and base station positioning with your authorized consent. You can turn off location permissions in device Settings at any time to stop us from obtaining your location information, but this may affect the normal use of related functions.
APP usage and log information: We may record how you use the APP on this app, including records of how you open and use the App, etc. This log information helps us troubleshoot, maintain the normal operation of services, and conduct data analysis to improve service quality. We do not actively obtain this information, and you can choose whether to upload it when submitting anomaly feedback.
Sensor information: If you are using a sensor function (such as a gravity sensor, gyroscope, etc.) in the APP, we will collect relevant sensor information with your authorized consent to support the normal operation of these applications.** For example, in some gaming apps, sensor information can be used to enable motion-sensing operations.
The following is a list of the main collection items. For parts not listed, please refer to the specific features of the APP.
| Permission requirements | Purpose | Whether to ask | When to use | Can it be turned off |
|---|---|---|---|---|
| Camera permissions | Used for scanning to log in to the APP, or for providing camera functionality for terminal devices | Yes, the inquiry window pops up when using the camera function for the first time | When applied | Can |
| Microphone permissions | Provide terminal devices with functions such as voice chat, voice input, recording, etc., like voice call applications, voice-to-text applications | Yes, an inquiry window pops up when using the microphone function for the first time | When applied | Can |
| Location information permissions | Provide positioning requirements for terminal devices, such as map navigation applications | Yes, a query window pops up when you first use a feature or application that requires location | When applying | Can |
| Shearing plate | Share the clipboard with the APP | Yes, the first use requires the user to turn it on | When applying | Can |
| Floating window | The floating window needs to be used when the APP enters the device operation interface | Yes, the user needs to open it for the first use | When applying | Can |
| Store permissions | Store the user’s data within the APP, or perform data import and export operations with terminal devices. Such as installed applications, saved files, application caches, etc | Yes, a query window pops up when installing the application for the first time or using the function involving data storage | When applying | Can |
| Multimedia, photo album | When adding devices within the APP, or when importing and exporting data with terminal devices. Such as recognizing picture QR codes to add, saving album pictures to terminal devices, etc | Yes, an inquiry window pops up when the user first opens the app | When applying | Can |
| Acceleration sensorMagnetic sensorGyroscope sensorLight sensing sensorGravity sensor | Reuse sensor data when using smart terminals. Such as rotating the phone in landscape mode to enhance the gaming experience, etc | Yes, a query window pops up when the user first opens the app | When applying | OK |
In order to provide you with the essential functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services properly; In order to provide you with additional functions of our products and/or services, you may choose to separately agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functions we intend to achieve without affecting your use of our basic functions.
Provide core service features: We use your personal information to provide you with core services of this APP, including but not limited to adding devices, device operation interface simulation, file transfer, device sensor data transparency, application online update, USB communication, data storage, etc. Without these necessary personal information, you may not be able to use the core services of this APP properly. This information is only used locally and we do not actively obtain and store it.
Service improvement and Optimization: When you have any suggestions for the service, you can submit them to us through the suggestion and Anomaly feedback function. By analyzing your usage data and feedback, we continuously improve and optimize the functions and performance of this APP, fix bugs, enhance service quality, and provide you with more stable and efficient services.
Legal Compliance and Dispute Resolution: We may use your personal information when necessary to comply with the requirements of laws and regulations, respond to the investigation and law enforcement requirements of government agencies, or resolve potential legal disputes.**
Shared
We will not share your personal information (the information you upload through suggestions and abnormal feedback) with third parties unless we obtain your explicit consent. But in the following circumstances, we may share your personal information with third parties to the extent necessary:
In order to provide the services of this APP, we may share your personal information with partners (such as technology service providers, cloud service providers, etc.) to assist us in completing certain service functions. These partners may process your personal information only at our direction and are obligated to keep your personal information confidential.
We may need to disclose your personal information to third parties or relevant institutions as required by laws and regulations or by administrative or judicial authorities.
Transfer: We will not transfer your personal information to any other company, organization or individual without your explicit consent in advance.** In the event of a major transaction involving the transfer of your personal information, such as a merger, acquisition or asset transfer, we will require the new entity holding your personal information to continue to be bound by this Privacy Policy; otherwise, we will require that entity to seek your consent again.
Public Disclosure: We will not publicly disclose your personal information unless we have your explicit consent or to the extent permitted by laws and regulations, for purposes such as safeguarding the public interest, protecting our own security and legitimate rights and interests, and complying with legal procedures.
Access rights: You have the right to access your personal information in this APP at any time, including terminal device information, permission Settings information, etc. You can query and access through the relevant function entry of the APP. As the APP does not offer user registration and does not actively collect data, online queries cannot be provided.
Right to correct: If you find any errors or inaccuracies in your personal information, such as improper permission Settings, you can make changes in the Settings of your mobile phone or other system where this APP is located.
Right to delete: You have the right to request that we delete your personal information in compliance with laws and regulations. For example, you may request deletion from us when we no longer provide services to you, or when your personal information is no longer used for the purposes for which it was collected, or when you choose to cancel your account. Please note, however, that in certain circumstances we may need to retain some of your personal information as required by laws and regulations.
Right to withdraw consent: You have the right to withdraw your consent at any time for personal information that requires your authorization for collection and use.** You can disable the corresponding permissions or withdraw consent through device Settings or relevant features within the APP.
Right to report: If you have doubts about our handling of your personal information or believe that our actions have violated your legitimate rights and interests, you have the right to report to us. You can submit your complaints and suggestions through the feedback channel in the APP or by contacting our customer service team, and we will handle and respond to them in a timely manner.
Time limit for feedback: If you are unable to access, correct, delete, withdraw, or file a complaint through the above channels while using this APP, please contact us via customer service email. We will complete the verification and handling of your feedback within 15 working days after receiving it.
Storage Location: We will store your personal information (the information you upload through suggestions and abnormal feedback) within the territory of the People’s Republic of China. If it is necessary to transfer your personal information abroad for business purposes, we will provide your personal information to overseas entities in accordance with the requirements of laws and regulations in the following circumstances:
（1）There is a clear provision in the applicable law;
（2）Obtain your explicit consent in advance;
（3）You conduct personal actions such as cross-border transactions via the Internet;
（4）Other circumstances as required by relevant laws, regulations, etc.
In response to the above circumstances, we will take necessary measures to ensure the security of your personal information
Retention period: We will retain your personal information only for the shortest period necessary to achieve the purposes described in this Privacy Policy.** Beyond the retention period, we will delete or anonymize your personal information. The specific retention period will be determined based on the type of personal information and the requirements of relevant laws and regulations. For example, log information you submit will typically be retained for a certain period of time for troubleshooting and service optimization before being deleted or anonymized.
If you have any questions, comments or suggestions regarding this Privacy Policy, or if you need to exercise any rights related to your personal information, please contact us in the following ways:
Customer service email: support@trustkernel.com
We will get in touch with you as soon as we receive your feedback and address your issue.
TrustKernel TECHNOLOGY LIMITED
[2025.06.06]